Returns, Refunds & Warranty Policy

At Koenig Outdoors, we stand behind the quality of our products and want you to feel confident in your purchase. As a small, family-owned business, we are committed to treating our customers fairly, providing exceptional service, and helping make things right whenever possible.

Start a Return, Refund, or Warranty Claim

60-Day Sleep Guarantee

We understand that comfort is personal, and the best way to evaluate a sleeping pad is to use it in real-world conditions.

If your sleeping pad does not meet your needs for any reason, you may return it within 60 days of delivery for a full refund of the purchase price.

To qualify for a return under our 60-Day Sleep Guarantee:

The return request must be submitted within 60 days of delivery.  
The sleeping pad may be used but must be returned in reasonably clean condition.  
The product must not show signs of intentional damage, misuse, modification, or abuse.  
Customers are responsible for return shipping costs for returns made under the 60-Day Sleep Guarantee.

Once the returned product has been received and inspected, a refund will be issued to the original payment method. Original shipping charges, if any, are non-refundable.

Defective or Damaged Products

If your product arrives damaged or develops a manufacturing defect during normal use, please contact us as soon as possible so we can review the issue and help determine the best next step.

Examples of manufacturing defects may include:

Valve failures  
Seam failures  
Material defects  
Other workmanship-related issues

If we determine that the issue is the result of a manufacturing defect, Koenig Outdoors will cover return shipping costs and provide a replacement product or refund at our discretion.

Photos and additional information may be requested to help us evaluate the issue.

2-Year Limited Warranty

Koenig Outdoors products are covered by a 2-Year Limited Warranty against defects in materials and workmanship from the date of purchase.

This warranty covers manufacturing defects that occur during normal, intended use of the product.

This warranty does not cover:

Accidental damage  
Punctures, cuts, tears, or abrasions caused by use  
Damage caused by misuse, neglect, improper care, or modification  
Cosmetic wear that does not affect product performance  
Damage resulting from exposure to excessive heat, chemicals, or other abnormal conditions  
Normal wear and tear

If a valid warranty claim is approved, Koenig Outdoors will, at its discretion:

Repair the product, if practical  
Replace the product with the same or comparable product  
Issue a refund if a replacement is unavailable

Return Process

To initiate a return, refund request, or warranty claim, please complete our online request form using the link below.

Start a Return, Refund, or Warranty Claim

Please have the following information ready:

Your order number  
A description of the issue or reason for your request  
Photos of the product, if applicable

After reviewing your request, we will provide instructions for returning the product and guide you through the next steps.

Our Commitment

Our goal is simple: provide quality gear, stand behind our products, and treat customers the way we would want to be treated. If you have any questions about your purchase, please reach out and we will do our best to make things right.

Thank you for choosing Koenig Outdoors.